Use Settings to control how your agent behaves.
AI behavior
- Model selection
- System prompt (how the agent should act)
- Welcome message shown in the widget
Lead capture
Turn on lead capture to collect name, email, phone, or company before the chat starts.
Suggested questions
Add quick prompts so visitors know what to ask.
Human handoff
Set a handoff email and message so your team can jump in when needed.
Note
Small prompt changes can make a big difference. Keep it short and clear.