Use Conversations to review chats, leads, and handoffs.
What you can do
- Filter by unresolved, resolved, or handoff requested
- Open a conversation to read the full thread
- Export conversations when you need a CSV
Common workflow
Open Conversations
Choose the agent and go to Conversations.
Review the thread
Look for lead details and handoff requests.
Resolve or follow up
Mark resolved after you handle the request.
Tip
Use filters to find chats that need a human response.